Customer Service in the Doggie Daycare Industry

Time: One day

Basis: Mix of Theory & Practical

Location: Bamber Bridge, Lancashire

Course Size: Maximum of 8 individuals per course

Objectives:

  • Understanding the core drivers of customer service in a doggie daycare business
  • Better understand the dynamics of the internal and external customer relationship
  • How to handle difficult customers & complaints

Modules:

  • Designing a Mission Statement & linking it to customer expectations
  • The Importance of Brand and Brand Positioning
  • Internal customer relations
  • External customer relations
  • The Basics of customer care
  • The “No No’s” of customer service
  • Dealing with customer complaints
  • The importance of telephone manner
  • The Role of Customer Relationship Management Tools in Business

Event Properties

Event Date 28-09-2018 9:00 am
Event End Date 28-09-2018 5:00 pm
Capacity 8
Registered 0
Available place 8
Individual Price £500
Location
Aunties Doggie Daycare (Bamber Bridge)
5 Club St, Bamber Bridge, Preston PR5 6FN, UK
Aunties Doggie Daycare (Bamber Bridge)
We are no longer accepting registration for this event
£500 8
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